TERMS AND CONDITIONS
REFUNDS AND RETURNS RELATED TO PURCHASES THROUGH THIS WEBSITE:
Due to the nature of our product, the FDA regulations state we are unable to accept returns of any food products. However, if you are not completely satisfied within 3 business days of receipt, please contact the Memorial Meals’ Customer Success Team at 833-562-1104.
IN ORDER TO ENSURE CANCELLATION OF YOUR ORDER, CANCELLATION MUST OCCUR BEFORE 9:00 PM EST THE FRIDAY BEFORE SHIPMENT. ALL SALES ARE FINAL UNLESS CANCELED BY 9:00 PM EST THE FRIDAY BEFORE THE SHIPMENT DATE.
If you receive damaged or defective merchandise through products ordered on this site, you agree and acknowledge that your sole and exclusive solution is replacement of the damaged or defective merchandise at no additional cost to you. For replacement, we must be notified immediately upon receipt of the damage or defect either through this website or through our customer success department phone number on your invoice or stated above. Upon notice to us, you must provide all necessary information relating to the damaged or defective merchandise; including date of arrival, method of shipment, the defect or the damage, when it occurred, and by whom it occurred. You also understand and acknowledge that these are your only rights, and these are the only solutions that will be provided and that you waive all other rights, solutions, and all any other claims for damages.
RESTRICTIONS OF USAGE
The content of www.memorialmeals.com is made public for the purpose of information. It is allowed for users to display and print any content on our sites for any purpose that is non-commercial. However, users are not allowed to re-publish or distribute any content of either site for commercial purposes. Any commercial purpose is strictly prohibited without prior written consent. Written consent, at any time; can be withdrawn.
If any conduct deemed harmful to either Memorial Meals, affiliated companies, or any third-party vendor, Memorial Meals reserves the right to either suspend or terminate access and/or usage. We may either suspend or terminate access and/or usage without prior consent.
Memorial Meals is incorporated in the State of Michigan. Memorial Meals corporate mailing address is: PO Box 404 Sturgis, MI 49091
At this time, only orders with delivery addresses within the continental 48 states will be permitted. We do not deliver to Alaska, Hawaii, any US territory, or internationally.
To ensure the highest quality of customer service, it is necessary for a representative of Memorial Meals to contact you. By providing your information, you agree that Memorial Meals may contact you by mail, telephone, text message, email, and/or any other form of communication for any reason that pertains to the customer experience.
On the website www.memorialmeals.com; all passwords are intended for personal use only. All users are responsible for the security of a password. When a password is provided, that account is seen as being authorized to make purchases from either website. At times, Memorial Meals may monitor password usage and at any time may require a user to change the password if it deemed necessary.
Within the website, videos, and links, medical content is provided for informational purposes only. Please consult a physician before starting any diet or food service plan. Memorial Meals, affiliated companies and their respective employees, or any third-party vendor is not responsible for opinions, statements, services, or any other information provided within these sites. Any links to third party sites are posted for the user’s convenience and for informational purposes only. Memorial Meals is not responsible for the content or operation of these sites. Memorial Meals is not responsible for any product or service provided by any third-party website.
Allergy Warning: Please be advised that our food may have come in contact or contain peanuts, tree nuts, soy, milk, eggs, wheat, shellfish or fish.
INGREDIENTS AND PROMOTIONAL ITEMS
Time to time, situations may be out of our control where it is necessary to adjust or change recipes, substitute meals, or discontinue items without notice. Every effort will be made to contact you before the item ships. Memorial Meals will make every attempt to provide a product that is comparable, however, due to circumstances that may not be possible. In the event that an order contains a meal that is not available, for any reason, Memorial Meals reserves the right to replace it with the most comparable meal available. In the case that there is not a comparable meal available, Memorial Meals will replace it with a meal that matches the type of meals that have been previously ordered, if possible.
The direct link gifting option that Memorial Meals provides to other companies allows meals to be ordered in two ways, direct ship and meal gifting. The integrated link for direct order option ships meals in quantities of 12 to 24 directly to the recipient of your choice. The integrated link for individual obituaries of funeral home websites allows meals to be collected for a specific period of time. Upon completion of the donation period, the quantity of meals that were gifted are presented as a gift certificate to the informant of the funeral home to order meals from memorialmeals.com at their convenience within 5 years of issue date. In the event that an informant receives only 3 meals gifted to them during the donation period, Memorial Meals reserves the right to send the informant a Visa or Mastercard gift card, minus activation and processing fees, to use at their discretion.
Shipping day, or shipment date, means that our meals are ready to ship on or about this day. Memorial Meals regularly ships on Tuesday every week, with the exceptions being Monday and Wednesday as needed based on business. Delivery is picked up and shipped from Kansas City, MO and Wichita, KS via Fedex.
All meals are packed in dry ice to ensure the contents remain frozen during the delivery, however, once the delivery is received at the address it was delivered; it is absolutely necessary to freeze meals that are not meant for immediate consumption. Meals that are not immediately consumed need to be placed in a freezer on the same day they were delivered. Memorial meals will not be responsible nor held liable for any damage to the contents of the meals that were due to a delay in freezing.
Dry ice handling - Most, if not all, of the dry ice should be melted upon delivery. If you find the package contains dry ice, do not touch it directly with bare hands. Let it evaporate in a well-ventilated area away from children and pets.
Every effort will be made that you receive your meals within 3 days from a delivery day. Sometimes circumstances happen beyond our control that will interfere with this 3-day threshold. These circumstances might include, but not limited to:
1. Strikes, lockouts, or other industrial action
2. Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war, or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, natural disaster, or any other “Act of God”.
4. Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
5. Impossibility of the use of public or private telecommunications networks
6. The acts of decrees, legislation, regulations, or restrictions of any government
During times of Force Majeure, these Terms and Conditions are postponed for the complete time period the event detailed in the Force Majeure unfolds. Memorial Meals will make every reasonable effort to provide solutions to any issues during such an event.
CHANGES TO THE TERMS AND CONDITIONS